In our practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives. If you have any complaint or concern about the care or service you receive from this practice, please let us know. Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
We operate an informal, confidential in house procedure which we hope will resolve any problems quickly and efficiently.
Written complaints should be addressed to the practice manager Mrs Rita Hopkins or the dentist Dr Christina Kyrkou.
We aim to acknowledge any complaint within three working days and provide an explanation within 10 working days, however in some cases more time may be required. At the end of the investigation you will be informed what conclusion has been reached and what (if any) action is needed.
Proper and comprehensive records are kept of any complaint received.For further information on the complaints service please contact the practice and a patients advice leaflet with relevant details can be given if the result of our procedure is not satisfactory.